Victorian Trading Co Reviews

Victorian Trading Co has an overall rating of 3.4 based on 254 reviews. Customer feedback on Victorian Trading Co is mixed: Victorian Trading Co reviewers highlight positive aspects like unique vintage-inspired products, excellent customer service, fast shipping, which strongly appeal to vintage enthusiasts, gift shoppers, home decor lovers. However, Victorian Trading Co is often criticized for its higher price points, occasional shipping issues, limited product availability.

3.4/5.0

254 reviews

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All Victorian Trading Co Reviews (254)
stacy_Droessler82
May 26, 2026
"My order arrived with one of the items..."
My order arrived with one of the items cracked, and the box looked like it had been tossed around. I was already in a rush that day, but I stopped to take pictures and send them over right away because I figured it would be an easy fix.

It ended up being way more frustrating than it needed to be. Customer service took days to reply, then kept asking for details and photos I had already sent. I never got a clear answer about a replacement or refund, just a lot of back and forth. Really disappointing, and I don’t plan on ordering again.
beverly_Mathey92
May 08, 2026
"Shipping is just too much"
The stuff is really cute, but wow, the shipping cost was way too high. It feels like every place charges a fortune for shipping now. I almost canceled my order because of it, and I probably won’t order again unless they make it cheaper.
hello_dwight221
May 06, 2026
"It arrived right when they said it would"
I’ve ordered from Victorian Trading Co a few times now, it just makes me feel better when a company does what they say they’re going to do. My last package showed up on the exact day they estimated, everything was packed well, and nothing was missing. I didn’t have that usual little stress of wondering where my order was or having to follow up with anyone. It was simple, dependable, and that’s really all I wanted.
ToddKeast_00
May 02, 2026
"Exactly as described"
I ordered a lace clock from Victorian Trading Co., and it showed up looking just like the photos. Perfect. The size, color, and finish were all spot on, and there were no weird surprises when I opened the box. that was a relief.
hello_veronica417
April 27, 2026
"Pretty nice, but a bit slow"
The staff were polite enough, I guess. It wasn’t a bad experience or anything, but the service did feel kind of slow
HENDRIX
April 23, 2026
"Cute items, but the shipping updates were confusing"
The stuff I ordered was really cute, but my order sat in processing for several days before it finally shipped. What annoyed me most was that there wasn’t much clear communication about what was going on, so I wasn’t sure if it was delayed or just normal. It wasn’t a terrible experience, just slower and a bit more frustrating than I expected. I’d maybe order again, but I’d definitely hope for better updates next time.
MarthaRomaine
April 22, 2026
"Took a bit, but they help me out"
Support was kinda slow to get back to me and I was waiting awhile, but they eventually answered and helped me with what I needed.
Germaine-swinerton
April 03, 2026
"Prices seemed fair"
The prices felt reasonable to me, and I didn’t notice any weird markups or surprise costs. Straightforward overall.
JohnBeighley_44
April 02, 2026
"Pretty stuff, just not cheap"
I really liked a lot of the items and they do look nice in person, but for what I ended up paying it felt a little hit or miss and then the shipping cost added on top made it feel even pricier, so I’m happy with the stuff but not totally sure the value was all there.
diane.Walters
April 01, 2026
"Pretty, but the fabric is kind of thin"
It looks really nice on, but the material feels a bit cheap and thin. It’s one of those things where from a distance it’s cute, but once you touch it, you notice that
hello_preston785
March 21, 2026
"Exchange was fine, but I expected a bit more"
I had to exchange an item, and while the process was straightforward, it definitely took longer than I was hoping. Customer service did eventually get back to me, but not right away, which was a little frustrating. It wasn’t a terrible experience, but I expected at least a quick apology for the delay. Overall, it was just okay.
Belinda_dick03
March 18, 2026
"I had to send one item back..."
I had to send one item back because it wasn’t quite what I needed, though it wasn’t a big deal at all. The return process was really simple, no hassle, and my refund came through quickly.
LillieSilvernail_04
March 16, 2026
"I’m happy with the items I ended..."
I’m happy with the items I ended up getting, but the whole backorder situation was kind of confusing. I wasn’t really sure what was happening or when my order was supposed to ship unless I went and checked on it myself. Customer service did get back to me, which I appreciated, but it took a little while and the answers still felt a bit unclear. It wasn’t a terrible experience or anything, I just wish they had been more upfront with updates from the start.
ROWE
March 14, 2026
"Checkout was easy"
Checkout was quick and simple, honestly. I didn’t have to think too much or mess around with extra steps, so... yeah, easy overall
ThomasHavlik
March 07, 2026
"I don’t know if it’s just me, but..."
I don’t know if it’s just me, but the item looked different in person compared to the pictures. I was expecting it to look more like what was shown, so I was kind of disappointed when it arrived.
randallcoleman1956
March 06, 2026
"Refund was quicker than I thought it’d be"
I ended up canceling my order because I realized I’d chosen the wrong item, and just from how these things usually go, I assumed the refund was going to take forever. But it actually showed back up on my card within a few days, which was a nice surprise.
Customer service got back to me fast too, and their tone made it feel like it wouldn’t turn into some big annoying process. Thankfully, it didn’t. Super simple and appreciated...
ana.Higgins
March 03, 2026
"Too many catalogs showing up"
I’m getting way too many catalogs in the mail. It feels like they just keep coming, one after another. I’d really rather not have them sent to me anymore.
ChristinaFlores
February 26, 2026
"Shipping was really slow"
The shipping took way too long, and yeah, it was annoying. I was expecting it sooner, so it was kind of frustrating waiting around.
Amie_berry74
February 25, 2026
"Looks nice, but handle with a little care"
It’s a piece and the craftsmanship seems decent overall, but I wouldn’t call it super sturdy. If you’re thinking about getting it, I’d just suggest using it more for light everyday use or display rather than anything rough. It’s nice, just maybe not the most durable option out there.
stephaniecrock2240
February 07, 2026
"Pretty close to the photos"
I ordered a scarf and a small decor piece, and overall I’m happy with them. The colors looked very close to the website photos, maybe just a little darker in person, but nothing that bothered me. They still looked nice and worked well for what I needed. I took off one star for the slight color difference, but it was a solid purchase.

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Victorian Trading Co Q&A

My name is ruth maltese 1447 royal york rd. apt 234 etobicoke ont. canada m9r3v8. i placed an order over a month ago to be sent to my daughter valerie

Ruthmaltese@rogers.com - i want to know if my order placed over a month ago to go to valerie maltese 8251 sun valley rd. b. c. v1p-1j3 has been shipped

I remember there was a lovely cherry bowl for sale in the catalog. however, i have not seen it posted recently. has this item been discontinued?

DennisWheeler
August 03, 2019

“Don't bother, its poor quality and not worth the money. Their customer service is terrible as well. Shop elsewhere, many other merchants have nicer merchandise and better quality.”

I have received your catalog. i am considering placing an order. what is your response to the complaints regarding your customer service?

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